To Plan and coordinate the design, installation, and connectivity of computer and network systems to ensure the stable operation of IT assets.
Oversees the administration of all servers and end-user workstations on a primarily Microsoft Windows-based wide area network (WAN).
Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
Manage 3rd party IT-related service contracts for the organization.
Generate weekly and monthly reports on KPIs assigned.
Manages the Installation, configurations, and maintenance of all networking equipment, including network cabling, switches, routers, firewalls, wireless access points, wireless controllers, and other related systems.
Oversees software and application selection, installation, and upgrades, coordinating assistance from third parties when necessary.
Creates and maintains user and computer accounts in the Intranet, including assigning application access, ensuring security, and confirming their privileges are within standards. Also responsible for expanding and modifying Intranet as enterprise requirements change.
Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
Maintains confidentiality about the information being processed, stored, or accessed by the end-users on the network.
Allocate resources to provide computer/network support relating to software and hardware problems reported by users.
Maintains an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users.
Administers systems and servers related to LAN and WAN (e.g., email systems, accounts, workstation ID, IP assignments, classroom computers, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users.
Designs network infrastructure (physical and virtual) for the purpose of ensuring effective and efficient networking systems.
Maintains network operations and software applications (e.g. servers (file, print, application, WEB, database, proxy, etc.), operating systems, server backup, routine maintenance programs, etc.) for the purpose of ensuring efficient operations.
Manages servers and network resources including network applications for the purpose of delivering services in compliance with established guidelines and/or objectives.
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Recommends equipment, supplies, and materials for the purpose of acquiring required items and completing jobs efficiently.
Research trends, products, equipment, tests, etc. for the purpose of recommending procedures and/or purchases.
Provide out-of-hours remote IT support by responding to emergency situations as needed for the purpose of resolving immediate concerns.
Trains direct reports for the purpose of ensuring their ability to use new and/or existing operating systems and application software.
Manage change controls, and UAT and keeps management up to date on IT projects and issues.
Schedules IT support staff working hours and works closely with the group IT manager to reduce costs.
Qualification & Requirements
A bachelor's degree in computer science, communications, or related field & experience working with various networks, applications, and systems.
Must have 3+ yrs. or greater experience in IT/Network/Systems.
Must possess good written, and verbal skills & contract negotiation skills.
Must possess a working knowledge of MS Office, Networking concepts, MS server (DC, DHCP, Exchange) experience & ITSM processes.
Must possess good analytical, and problem-solving skills to identify and resolve matters of significance.
Must possess excellent interpersonal skills to interface with internal and external customers and vendors.
Must possess’ good leadership skills to train and mentor less experienced personnel.
Must possess the ability to work under pressure & adapt to changing requirements and requests.
Monday, 25 Jul, 2022
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Phillips Outsourcing Services Nigeria Limited has been in existence for over 14 years. Read more